Purolator Tracking

Tracking

Purolator provides real-time shipment tracking using a tracking number or reference, with visibility from pickup through final delivery across Canada, the U.S. and international destinations. Status updates, delivery confirmation and API-enabled tracking help businesses reduce customer inquiries and stay informed at every step.

Key tracking capabilities

• Real-time status updates with in-transit scans and delivery confirmation
• Reference-based tracking to match shipments to internal order or customer IDs
• Photo proof of delivery and delivery notifications where available, reducing customer service inquiries
• API-enabled tracking through Purolator E-Ship Web Services for automated status updates within partner platforms

For high-volume shippers, Purolator also offers advanced visibility tools that consolidate tracking and exception data across shipments in a single dashboard.

Returns & Warranty

Purolator supports flexible returns and warranty shipments with options to generate return labels digitally, including label-free QR code returns at participating locations. End-to-end visibility and configurable return workflows help businesses manage reverse logistics efficiently and resolve returns faster.

Returns capabilities

• Return label creation via web tools or API, with labels printed, emailed, or included in the original shipment
• Label-free returns using QR codes at participating Purolator locations for faster customer drop-off
• End-to-end visibility throughout the return journey, supporting faster resolution and refunds
• Cross-border returns support with compliance controls to reduce delays and liability at the border

These services support common warranty workflows, including inspection, reshipment, refurbishment, recycling or disposal, depending on business requirements.

Shipping

Purolator offers time-definite shipping services across Canada, with cross-border and international delivery to more than 210 countries and territories. A full range of Express, Ground, same-day and integrated shipping tools allows businesses to ship reliably while maintaining control over cost, speed and visibility.

Shipping services include

• Domestic shipping across Canada with Express and Ground options, including next-business-day delivery to most major centres
• U.S. and international shipping to more than 210 countries and territories, with customs support and tracking visibility
• Same-day and mission-critical delivery for urgent shipments, based on availability and service area
• Integrated shipping tools and APIs to create shipments, schedule pickups, generate labels and retrieve rates directly from partner platforms

Shippers can choose from web-based tools, automated shipping systems, or certified integration partners depending on volume and operational needs.