OnTrac Customer Reviews

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4.59

3,366 ratings

4,607

282

110

380

Kelsey SpencerVerified

8/7/2026

Delivered on time. Left parcel in a safe place.

Linda LopezVerified

8/7/2026

Will not follow instructions and will not leave in secure spot if they have to open any kind of door. Not coolLeft in wrong spot. Poor communication.

Chelsea RobinsonVerified

8/7/2026

Ontrac is horrible they will only leave on ground outside no matter if the building has a corridor or not it’s ridiculous Left in wrong spot.

Casey ShawVerified

8/7/2026

They refuse to open any doors even if they are unlocked on an apartment building and will leave packages on the ground in the rain where it can easily be stolen. I wish Abercrombie would stop using ontrac I’d rather wait an extra week to get delayed shipping from a legit carrier

Julie ColemanVerified

8/7/2026

Delivered on time.

Deborah SwansonVerified

8/6/2026

Left at the wrong apartment but at least they took a picture so I could find it. Left in wrong spot.

Grant SteinVerified

8/6/2026

Left in wrong spot.

Diana MataVerified

8/5/2026

Delivered on time. Contacted before delivery. Well protected parcel. Friendly service. Left parcel in a safe place.

Evan AlexanderVerified

8/4/2026

😊 thxDelivered on time.

Lisa CooperVerified

8/3/2026

Their tracking system could use some work. I believe the company is OnTracDelivered on time. Delivered early. Well protected parcel. Left parcel in a safe place.

Clinton LeVerified

8/3/2026

Delivered on time. Contacted before delivery. Well protected parcel. Left parcel in a safe place. Friendly service. Delivered early.

Scott WrightVerified

8/2/2026

Delivered on time. Delivered early. Contacted before delivery. Friendly service. Well protected parcel. Left parcel in a safe place.

Christopher MooreVerified

8/1/2026

Delivered on time. Contacted before delivery. Friendly service. Left parcel in a safe place.

Timothy Hunter PhDVerified

8/1/2026

Delivered on time. Delivered early. Contacted before delivery. Friendly service. Well protected parcel. Left parcel in a safe place.